Service Policy and Limitation of Liability
1. Billing and payment terms
Although our services are offered under the name FC Web Design, the business is operated by its owner as a self-employed worker. Payments (Interac e-Transfer, cheque or cash) must be made to the payee shown on the invoice.
2. Tax status (GST/QST)
As a small supplier, I am not registered for the GST and QST. Consequently, I do not collect any sales tax. Prices shown on our website or in our quotes are the final net amounts.
3. Hosting and domain names
The monthly rate of our maintenance plan is guaranteed for 12 months after the website goes live. FC WEB DESIGN reserves the right to adjust this rate annually to reflect increases in server or domain registrar costs, with 30 days' notice to the client. The domain name included in the monthly plan covers fees up to $25 CAD per year. Any excess related to a "premium" domain name will be billed to the client.
4. Changes and allotted time
The "VIP Maintenance" plan includes up to 45 minutes of content changes per month (e.g. text changes, replacing existing images, price updates). This time does not apply to a major visual redesign of the website or to adding complex new features. Unused time in a given month cannot be carried over to the following months. Any changes beyond the included time will be billed at our current hourly rate, subject to the client's prior approval.
5. Intellectual property, copyright and indemnification
The client warrants that they hold all legal rights to the text, images, logos and videos provided for the creation of their website. The client agrees to indemnify, defend and hold harmless FC WEB DESIGN and its owner from any lawsuit, claim or damage arising from the use of material provided by the client.
6. Limitation of liability and SEO
Although we use high-quality servers (99.9% uptime), FC WEB DESIGN cannot be held liable for any loss of revenue, profit or data caused by an outage beyond our control, an external hacking attack, or force majeure. In addition, no guarantee of search engine ranking (SEO) is offered. The commercial success of the website remains the client's responsibility.
7. Cancellation of the maintenance service
The client may cancel their VIP maintenance plan at any time with 30 days' notice. In the event of cancellation, the client will be responsible for transferring their domain name and website hosting to the provider of their choice.
8. Quality and format of material provided by the client
The client is responsible for providing professional-quality material (images, videos, logos, text) in standard web formats. FC WEB DESIGN is not responsible for the final visual appearance if the material provided is low-resolution, pixelated or unsuitable. If the material requires significant manual processing, complex conversion or major retouching to be usable, FC WEB DESIGN reserves the right to:
- Refuse to use said material;
- Bill the additional processing time at its current hourly rate, with the client's prior agreement.
9. Deposit and late payments
A non-refundable 50% deposit is required before design work begins. The balance is payable on delivery, before the website goes live on the public domain. Any payment more than 30 days late will incur a fee of 2% per month. In the event of prolonged non-payment, the website may be temporarily suspended.
10. Response times and inactive projects
The client agrees to provide approvals and the required material (text, images) within a reasonable time so the project can move forward. If the project is paused or abandoned by the client for more than 60 days without news, FC Web Design reserves the right to bill for the work completed to date or to charge a reactivation fee to resume the project.
11. Third-party fees and purchases
Costs related to purchasing specific fonts, paid image banks (stock photos) or third-party extensions/platforms (e.g. external booking system, paid API) not included in the initial quote remain the sole responsibility of the client.